Returns & Refunds
Our returns policy
Returns
You have 15 days to start a return, counted from the day your order was delivered. To be eligible, the piece must be unused, in the same condition it reached you and back in its original packaging.
Refunds
Once the piece reaches us and has been checked, we refund to the payment method you used. How long it then takes to show up depends on your bank or PayPal.
Return shipping
You are responsible for the cost of returning your item, and return shipping is non-refundable. If we arrange a return label for you, its cost is deducted from your refund. This does not apply if a piece arrives damaged or is not what you ordered — then we cover the cost of getting it back to us.
Damaged on arrival
Get in touch as soon as you can with photographs of the piece and of the box it came in, including the packaging. We will arrange a replacement or a refund.
Conditions for returns
- The piece must be unused and undamaged, with no marks, scratches or fixing holes. Please do not mount it on a wall before deciding to keep it.
- It must come back in the original, undamaged packaging with the protective inserts it arrived in. Do not put tape or stickers directly onto the product box.
- Write your order number and return reference on the outside of the parcel, not on the product box.
Note: Please mark the order number and the return reference on your return parcel, so that it is not delayed when it reaches us.
How to start a return
Open your order
Sign in and find the order under Your Orders.
Start the return
Choose the item, tell us why, and add photographs if it arrived damaged.
Send it back
We email you a return reference. Put it and your order number on the outside of the parcel.
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