Help centre

Add what you want to your basket and go to checkout. You can browse and fill a basket without an account — you only need to sign in at the last step, so that we have an address to deliver to and somewhere to send your confirmation.

You can pay with PayPal, or with a debit or credit card through PayPal's secure checkout — you do not need a PayPal account to pay by card. All prices are shown and charged in pounds sterling (GBP).

Yes. Payment is handled entirely by PayPal on their own pages. Your card details are never sent to us and we never store them.

You will receive a confirmation email with your order number as soon as the payment clears. You can also see the order and its current status under Your Orders once you are signed in. If neither has appeared after a few minutes, please get in touch before ordering again so we do not take payment twice.

Message us as soon as you can and we will do what we can. Once a piece has been packed and handed to the courier we can no longer change it, but you can still return it once it arrives.

Collect the voucher from the Vouchers page first, or enter a code you were sent using the "Have a code?" box on that page. Once it is on your account you can apply it in your basket before checking out. Some vouchers have a minimum order value, and each one can be used once.

Orders are processed within 1 to 2 business days after payment. Anything ordered at a weekend or on a holiday is processed the next business day. Delivery after that depends on where you are — domestic orders usually arrive within 3 to 7 business days.

Yes, we ship to destinations around the world with DHL. Delivery times and costs vary by country and by the service chosen at checkout.

On international orders, customs duties, taxes and handling fees may be charged by your country and are the responsibility of the recipient. These are set by your local customs authority, not by us, so we cannot tell you the amount in advance.

Once your order ships we email you a tracking number. Tracking can take up to 24 hours to start showing movement after the parcel is collected. You can also see the status of every order under Your Orders.

Our pieces are large and packed flat, so the courier will usually ask for a signature. If nobody is available, DHL leaves a card with instructions for rearranging delivery or collecting the parcel.

Every piece is inspected against the design, corner-protected and boxed before it leaves us. A 23 x 23 inch piece typically ships at 2 to 3.5 kg in a flat box.

You have 15 days to start a return, counted from the day your order was delivered.

Open the order under Your Orders and start a return against the item. You will get a return reference to include with the parcel — please write it and your order number on the outside so it is not delayed when it reaches us. Full details are on our Returns & Refunds page.

Unused, undamaged and in its original packaging. Please do not put tape or labels directly onto the product box.

Return postage is paid by you and is not refundable. If we send a return label, its cost is deducted from your refund. This does not apply when an item arrives damaged or is not what you ordered — in that case we cover it.

Get in touch as soon as you can with photographs of the piece and of the box it came in, including the packaging. We will arrange a replacement or a refund, and we cover the cost of getting it back to us.

Once the returned piece reaches us and has been checked, the refund goes back to the payment method you used. How long it then takes to appear depends on your bank or PayPal.

Engineered wood panels, laser cut layer by layer and then stacked. Every cut edge is hand sanded, sealed and coloured. The layering is what gives a piece real depth, so it casts its own shadows as the light in the room changes.

Our signature size is 23 x 23 inches, roughly 58 x 58 cm, standing up to 4 cm off the wall once mounted. Individual products list their own size and colour on the product page.

Standard wall fixings are all that is needed — our pieces are light for their size, at 2 to 3.5 kg. Choose a fixing suited to your wall type, and hang away from bathrooms, kitchens and anywhere that gets damp.

A dry dust with a soft cloth is all it needs. Do not use polish, sprays or anything wet, and keep the piece out of direct damp. Looked after this way the finish will stay as it was on day one for years.

Tell us what you have in mind and we will let you know whether we can make it, what it would cost and how long it would take. Send us a message with the size, the colours and, if you have one, a picture of the sort of thing you are after.

Very closely, but screens vary, and a layered piece genuinely changes appearance with the light around it — that is the point of it. If the exact shade matters, message us before you order.

You can browse and build a basket without one. An account is only needed at checkout, so that you have somewhere to see your orders, track deliveries and start a return later.

Check your spam folder first. If it is not there, use "Resend verification email" on the login page and we will send a fresh link. Links expire after 24 hours, so an old one will not work.

Use "Forgot password" on the login page and we will email you a reset link. It is valid for one hour, for security. If it expires, just request another.

Yes. Use "Forgot password" with the same email address to set one, and after that either way of signing in will work.

Yes, once the order is marked completed. Open it under Your Orders and leave a rating, a few words and photographs of the piece in place — pictures from real homes are the most useful thing for the next person deciding.